If you have applied for an income-driven repayment (“IDR”) plan in the past year, you may be familiar with some of the problems discussed in the report (and now you know you are not alone). Student loan forbearance help from the Department of Education The Office of Federal Student Aid is automatically placing student loan borrowers in an administrative forbearance, which allows them to temporarily stop making their monthly loan payment through September 30th. Mail a letter to: Consumer Financial Protection Bureau, P.O. Lawsuit: CFPB Ignoring Mismanagement Of Public Service Student Loan Forgiveness A nonprofit student loan group alleges that the Consumer Financial Protection Bureau has … The Consumer Complaint Database is a collection of complaints about consumer financial products and services that we sent to companies for response. Complaints are published after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. Complaints give us insights into problems people are experiencing in the marketplace and help us regulate consumer financial products and services under existing federal consumer financial laws, enforce those laws judiciously, and educate and empower consumers to make informed financial decisions.

Submit a complaint. The CFPB uses these complaints to inform its policy recommendations, supervision of student loan servicers and debt collectors, and enforcement actions.

Student Loan Complaint News Reprinted in its entirety below: We’re writing to let you know that if you have private or federal student loans and you’re having problems repaying your loan or dealing with your lender or servicer, you can submit a complaint to the Consumer Financial Protection Bureau. To submit a complaint, consumers can: Go online at www.consumerfinance.gov/complaint. The CFPB breaks down student-loan–related complaints into two categories: those that deal directly with either private or federal student loans those that … CFPB Sues Nation's Largest Student Loan Company for Failing Borrowers at Every Stage of Repayment; CFPB Finds Consumers Complain of Needless Hurdles in Applying for Lower Student Loan Payments; CFPB Takes Action Against Nationwide Student Financial Aid Scam The CFPB is the federal watchdog for consumer financial products and services. Box … Navient was the most complained-about loan servicer in the CFPB report, with an average of 1,400 complaints in each month of the period studied. Call the toll-free phone number at 1-855-411-CFPB (2372) or TTY/TDD phone number at 1-855-729-CFPB (2372) Fax the CFPB at 1-855-237-2392. Thus, with the CFPB now accepting federal student loan complaints, the agency's complaint volume is likely to increase substantially. Navient Solutions, formerly Sallie Mae, earned 64% of the nearly 17,000 student loan complaints the CFPB gathered in 2017.

Washington, D.C. — The Consumer Financial Protection Bureau (CFPB) is now accepting complaints from borrowers having difficulties with their private student loans.The CFPB will assist all borrowers experiencing problems taking out a private student loan, repaying their private student loan, or managing a student loan that has gone into default and may have been referred to a debt collector. The Delaware-based company is the largest student loan servicer in the US. By Michael Ogden | May 26, 2020 at 11:57 AM [18] Notably, the new CFPB student loan ombudsman Robert Cameron wrote in his first annual agency report last month that despite having no MOU in place, “during the past two years, the CFPB and [ED] continued to assist borrowers and to receive, review, and attempt to resolve borrower complaints,” and signaled that he planned to reestablish an MOU. Difficulty dealing with a lender or servicer was the most common student loan gripe made to the CFPB … We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly. Pursuant to the Dodd-Frank Wall Street Reform and Consumer Protection Act, this annual report analyzes complaints submitted by consumers between September 1, 2016 and August 31, 2017.

Since 2012, the CFPB has issued an annual report from its Student Loan Ombudsman describing the problems in the student loan servicing industry based in large part on its insights into private student loans. CFPB Research Conference CFPB Researchers Featured ... you should report them to the FTC’s complaint assistant.

COVID-19 Consumer Complaints Skyrocket at CFPB The report also shows that complaints about student loans dropped more than 20%. Students & Student Loan Borrowers Youth Financial Education ... because you generally can’t submit a second complaint about the same problem. ... About us.